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SWHP Informed Member Communications


September 2020
NEW!!! The new MyBSWHealth member portal launched September 1

Click here for more information or visit to log in.

July 2020
Improved Explanation of Benefits (EOB) Statement

You spoke, and we listened. We’ve redesigned EOB statements to offer easier-to-read, detailed information. Your next EOB will reflect the new design. Click here to see a sample.

Naloxone and Opioid Safety

Click here to learn more about Naloxone, a life-saving medication, and the products available to you.

May 2020

Behavioral Health Triage Service Now Available from BSWQA HealthAccess

April 2020
COVID-19: Costs and Care

As our nation continues to respond to the COVID-19 outbreak, Scott and White Health Plan remains committed to helping you manage your health and well-being. Click here to learn more.

July Update

  • Early refills of your medications are extended through September 30, 2020.
  • Prior authorizations for most prescription medications are extended for an additional 90 days. This applies to authorizations that are set to expire on or before August 31, 2020.


July 2019

Member Portal Enhancements

June 2019

BSWH prescription services for FirstCare SWHP-covered employees

May 2019

Ascension Providence network change for Waco-area members

April 2019

National Prescription Drug Take Back Day

January 2019

Eligibility for Continuity of Care/Transition of Care


December 2018

Your 2019 member ID card and video tutorial

Great news: Airrosti to continue as Tier 1 provider

November 2018

Important change to UTSW physicians in 2019

Effective Jan. 1, 2019, five providers will shift to Tier 2 Cigna National Network

October 2018

Out-of-area coverage

Health Reimbursement Plan not available effective Jan. 1, 2019

August 2018

New benefits management service

Spring 2018

Spring update

March 2018

Introducing the new MyBSWHealth App

February 2018

Access to discovery benefits, your HRA administrator, just got easier!


December 2017

BSWH Employee Plan: Your 2018 medical ID card and a new video to help you navigate the member portal

August 2017

Preventive care coverage

August 2017

New medical plan appeals process

August 2017

Benefits of generic prescriptions

June 2017

Baylor Scott & White Health waives the cost of E-Visits in 2017

May 2017

Stay informed on what’s available to you as a Scott and White Health Plan member

April 2017

Knowing your prescription drug benefits can save you time and money

March 2017

Preventive care guidelines now available online for employees and dependents covered by the Baylor Scott & White Health medical plan